Terms & Conditions

Terms of Service

 

  1. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of cancellation, you must send us (Websel des Walter Schramm – Aufhofen 6, 39031 Bruneck (BZ) Italy – email: info@websel.eu by means of a clear statement by

E-Mail) about your decision to cancel this contract.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

 

2. Prices and shipping conditions

 

The prices are inclusive of VAT and for products that are delivered to the address specified at the time of purchase. The prices indicated are in relation to the current sales conditions. Websel reserves the right to change the price list without notice.

 

3. Rules and modalities of shipping

 

No responsibility can be attributed to Websel for not accepting an order or for late delivery of products. Both the acceptance and the execution of the order are subject to the availability of the products and other unforeseeable circumstances that may affect delivery and punctuality.

 

4. Customer complaints

 

Websel checks the products carefully before delivery, so any damage or missing goods must be reported to the responsible shipping company and to us. Any defects found that were not caused by the transport must be reported to Websel in writing within 8 days from the time of discovery. Websel will process the complaint within a reasonable period of time and, if justified, replace the missing or damaged parts with the customer.

 

5. Warranty

 

Websel grants a 12-month guarantee on all products from the date of dispatch if the goods are stored and handled according to their characteristics. The guarantee is limited to the free replacement of those parts which, in Websel’s opinion, are defective, with the exception of normal wear and tear and parts and accessories which are guaranteed by third-party manufacturers.

 

6. Return

 

If you cancel this contract, we have to reimburse all payments that we have received from you, including the delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. The amount will be transferred to your Paypal account. Under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the cost of returning the goods.

 

7. Privacy

 

Websel processes the personal data of its own customers in accordance with Legislative Decree No. 196/2003. The data will only be used for the execution of the contract.

 

8. Security and payment

 

All payments are processed via PayPal. You can also pay by credit card through PayPal.

Websel does not receive any card information from you.